Shipping Policy

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1. Shipping Overview

CalibVision ships precision calibration targets and optical test charts worldwide from our manufacturing facility in Shenzhen, China. We use premium international courier services (FedEx, DHL, UPS) to ensure your products arrive safely and on time.

2. Shipping Methods & Delivery Times

2.1 International Shipping

All shipments originate from Shenzhen, China and are sent via tracked international courier services.

Method	Typical Delivery Time	Tracking	Insurance
Express (FedEx/DHL International Priority)	3-5 business days	Real-time	Included
Standard (DHL/UPS Worldwide)	5-7 business days	Real-time	Included
Economy	10-15 business days	Basic	Optional

Delivery times begin from shipment date (not order date) and may vary based on destination, customs clearance, and local carrier schedules. Remote areas may require 1-3 additional business days.

2.2 Regional Shipping - Asia Pacific

Faster delivery for customers in China, Hong Kong, Taiwan, Singapore, Japan, South Korea, and Southeast Asia:

3. Shipping Costs

Shipping costs are calculated at checkout based on:

3.1 Free Shipping Promotion

Orders over $5,000 USD qualify for FREE Standard International Shipping to most destinations worldwide.

Free shipping excludes remote areas, specialized handling requests, or freight shipments for extra-large targets (>1000mm).

4. Order Processing Time

Orders placed before 2:00 PM China Standard Time (CST) on business days may ship same day (in-stock items only).

5. Customs, Duties & Taxes

5.1 Important: Customer Responsibility

International shipments may be subject to import duties, taxes, VAT, and customs fees determined by your country’s customs authority. These charges are the customer’s responsibility and are NOT included in your order total or shipping cost.

CalibVision cannot predict or control customs charges, as they vary by:

5.2 What We Provide

To facilitate customs clearance, we include:

Commercial invoice with accurate product descriptions
Certificate of Origin (when required)
Harmonized System (HS) Code: 9031.49.90 (Optical measuring instruments)
Individual calibration certificates (supporting instrument classification)
Proper customs documentation

5.3 Duty-Free / Reduced-Rate Scenarios

Many countries offer preferential treatment for:

If you believe your organization qualifies for duty exemption or reduced rates, contact us before ordering. We can provide additional documentation to support your customs filing.

5.4 Estimated Duty Rates (Reference Only)

United States: Typically 0-3% for precision optical instruments
European Union: 0% for many measuring instruments (verify current rates)
United Kingdom: Varies post-Brexit; typically low for industrial instruments
Canada: 0-6.5% depending on instrument type
Australia/New Zealand: 5% GST typically applies

These are estimates only. Always verify current rates with your customs authority or customs broker.

5.5 Checkout Conditional Tax ID Fields

Fiscal Code (Codice Fiscale): Required for FedEx shipments to Italy. 16-character tax identification number.
EORI Number or VAT Number: Required for orders exceeding €22. Format: NL + 12 characters.
EORI Number: Required for customs clearance in Germany. Format: DE followed by 12 digits.
NIF/NIE Number: Required for customs clearance in Spain. Format: 8 digits + 1 letter.
VAT Number or National Number: Required for customs clearance. Format: BE followed by 10 digits.
PESEL or NIP Number: Required for Polish customs. PESEL for individuals (11 digits), NIP for companies.
NIF (Tax Identification Number): Required for customs clearance in Portugal. Format: 9 digits.
AFM (Tax Identification Number): Required for Greek customs. Format: 9 digits.
UID Number: Required for Austrian customs. Format: ATU followed by 8 digits.
Personal Number or VAT Number: Required for customs clearance. Format: 10 or 12 digits.
CPR Number or CVR Number: Required for Danish customs. CPR for individuals, CVR for companies. Format: 10 digits.
Personal Identity Code: Required for Finnish customs. Format: 6 digits + identifier.
PPS Number or VAT Number: Required for customs clearance. Format: 7 digits + 2 letters.
DIČ (Tax ID): Required for Czech customs. Format: CZ + 8-10 digits.
Tax Number: Required for Hungarian customs. Format: 8 digits.
CNP or CUI: Required for Romanian customs. CNP (13 digits) for individuals, CUI (8 digits) for companies.
EGN or EIK: Required for Bulgarian customs. Format: 10 digits.
Fødselsnummer: Required for Norwegian customs. Format: 11 digits.
UID Number: Required for Swiss customs. Format: CHE + 9 digits.

CPF/CNPJ Number: when using UPS/FedEx/DHL/TNT/EMS - package will be returned without it. CPF (11 digits) for individuals, CNPJ (14 digits) for companies.
CUIT/CUIL : Required for all imports to Argentina. Format: 11 digits.
RUT Number: Required for Chilean customs. Format: 8 digits + verification code.
NIT or Cédula: Required for Colombian customs. Format: 9-10 digits.
RUC or DNI: Required for Peruvian customs. RUC (11 digits) for companies, DNI (8 digits) for individuals.
RUC or Cédula: Required for Ecuadorian customs. Format: 13 digits.
RIF or Cédula: Required for Venezuelan customs. Format: 9-10 digits with prefix.

Company Name for Customs: Required ONLY when order value exceeds $100. Please provide the company name for customs clearance purposes.
ID Number: Required for Israeli customs. Format: 9 digits.
National ID or Iqama Number: Required for Saudi customs. Format: 10 digits.
Emirates ID: Required for UAE customs. Format: 15 digits.
Civil ID: Required for Kuwaiti customs. Format: 12 digits.
QID (Qatar ID): Required for Qatari customs. Format: 11 digits.

Personal Customs Code (PCCC) : Required for Korean customs. Format: P + 12 digits. Apply at Korea Customs Service website.
PAN Card Number or Aadhaar: Required for Indian customs. PAN format: 10 alphanumeric characters.
NPWP (Tax ID): Required for Indonesian customs. Format: 15 digits.
NRIC or Company Registration Number: Required for Malaysian customs. Format: 12 digits.
Tax ID or National ID: Required for Thai customs. Format: 13 digits.
Tax Code or ID Number: Required for Vietnamese customs. Format: 10-13 digits.

INN (Tax ID): Required for Russian customs. Format: 10 or 12 digits.
RNOKPP (Tax ID): Required for Ukrainian customs. Format: 10 digits.
ID Number or Tax Number: Required for South African customs. Format: 13 digits.
RFC (Federal Taxpayer Registry): Required for Mexican customs. Format: 13 characters.
Business Number: Optional for personal imports under CAD $20. Required for business imports. Format: 9 digits.

6. Tracking Your Order

6.1 Shipment Notifications

Once your order ships, you will receive an email containing:

6.2 Real-Time Tracking

Track your order anytime at: calibvision.com/track

Enter your order number or tracking number to view:

7. Packaging & Handling

All CalibVision products are carefully packaged to protect precision optical surfaces during transit:

Anti-static protective sleeves for glass and ceramic substrates
Custom foam inserts to prevent movement and shock damage
Rigid packaging (reinforced boxes or custom crates for large targets)
Moisture barriers and desiccant packs for climate protection
Fragile/Optical Instrument labels for carrier handling awareness

Large Format Targets (800mm+) may require wooden crates or specialized freight packaging. We’ll coordinate the best shipping method for your specific order.

8. Delivery Requirements

8.1 Signature Requirements

8.2 Delivery Address

8.3 Unable to Deliver

If the carrier cannot deliver your package:

9. Shipping to Multiple Addresses

If you need to ship items to multiple locations, please:

We can coordinate complex logistics for multi-site deployments or distributor orders.

10. Delivery Issues & Support

10.1 Delayed Shipments

If your package doesn’t arrive within the estimated timeframe:

10.2 Damaged or Lost Shipments

Visible Damage:

Concealed Damage or Missing Items:

Lost Shipments:

11. Refused or Returned Shipments

If you refuse delivery or the shipment is returned due to:

You will be responsible for:

We recommend accepting delivery and following our standard return process if you need to return an item.

12. Returns & Exchanges

For information about returning CalibVision products, please see our Return Policy page.

Quick Summary:

Custom-manufactured targets are non-returnable (made to your specifications)
Standard catalog items may be returned within 30 days in unopened condition
Contact us for Return Authorization (RA) before shipping anything back
Return shipping costs are customer's responsibility unless product is defective

13. Remote Areas & Special Locations

Some destinations may incur remote area surcharges from carriers, typically $30-75 USD. These include:

We’ll notify you if your address qualifies as a remote area before processing payment.

14. Restricted Destinations

We ship to most countries worldwide. However, we cannot ship to:

If you’re unsure whether we can ship to your location, contact us before ordering.

15. Using Your Own Shipping Account

Freight Collect Shipping Available:

If you prefer to use your company’s FedEx, DHL, or UPS account:

This option is useful for:

16. Expedited & Rush Services

16.1 Need It Faster?

Contact shipping@calibvision.com or call +86-189-4818-0174 for urgent delivery needs.

17. Frequently Asked Questions

Q: Can I change my shipping address after placing an order?

A: Yes, if the order hasn't shipped yet. Contact us immediately. Address changes after shipment may incur carrier fees ($25-75 USD).

Q: Do you ship on weekends?

A: Our facility ships Monday-Friday. Orders placed on weekends will process the next business day.

Q: What if I'm not home when my package arrives?

A: For non-signature shipments, carrier will leave package per their standard procedures. For signature-required shipments, you'll receive a delivery notice to arrange redelivery or pickup.

Q: Can I track my order before it ships?

A: Yes! Custom orders show production status at calibvision.com/track. You can monitor "In Production," "Quality Inspection," and "Ready to Ship" stages.

Q: Do you ship to freight forwarders?

A: Yes, but please notify us before ordering. We may require additional documentation or verification.

Q: What happens if my package is held at customs?

A: Most customs holds resolve within 1-3 business days. If extended beyond that, contact us—we'll coordinate with the carrier and provide any additional documentation needed.

Q: Do you offer consolidated shipping for multiple orders?

A: Yes! If you're placing multiple orders within a short timeframe, contact us to arrange consolidated shipping to save costs.

18. Contact Shipping Support

For shipping questions, delivery issues, or special requests:

19. Important Notes

All delivery times are estimates and not guaranteed. CalibVision is not responsible for delays caused by customs, weather, carrier issues, or force majeure events.
Insurance coverage is included for all shipments. Declared value matches your order total.
Holiday delays: Expect longer delivery times during Chinese New Year (late January/early February), Golden Week (early October), and peak shipping seasons.
COVID-19 or Emergency Situations: Delivery times may be impacted by global events affecting logistics networks. We'll notify you of any significant delays.

Last Updated: December 2025

20. Quick Reference Summary

Topic	Key Info
Shipping From	Shenzhen, China
Carriers	FedEx, DHL, UPS, SF Express
Typical Delivery	3-8 business days (international)
Free Shipping	Orders over $5,000 USD
Tracking	calibvision.com/track
Customs Duties	Customer's responsibility
Insurance	Included on all shipments
Support	shipping@calibvision.com