Shipping Policy
Content
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1. Shipping Overview
CalibVision ships precision calibration targets and optical test charts worldwide from our manufacturing facility in Shenzhen, China. We use premium international courier services (FedEx, DHL, UPS) to ensure your products arrive safely and on time.
2. Shipping Methods & Delivery Times
2.1 International Shipping
All shipments originate from Shenzhen, China and are sent via tracked international courier services.
| Method | Typical Delivery Time | Tracking | Insurance |
|---|---|---|---|
| Express (FedEx/DHL International Priority) | 3-5 business days | Real-time | Included |
| Standard (DHL/UPS Worldwide) | 5-7 business days | Real-time | Included |
| Economy | 10-15 business days | Basic | Optional |
Delivery times begin from shipment date (not order date) and may vary based on destination, customs clearance, and local carrier schedules. Remote areas may require 1-3 additional business days.
2.2 Regional Shipping - Asia Pacific
Faster delivery for customers in China, Hong Kong, Taiwan, Singapore, Japan, South Korea, and Southeast Asia:
- Express: 2-4 business days
- Standard: 4-6 business days
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination country and region
- Package weight and dimensions
- Selected shipping speed
- Order value (for insurance purposes)- Order value (for insurance purposes)
3.1 Free Shipping Promotion
Orders over $5,000 USD qualify for FREE Standard International Shipping to most destinations worldwide.
Free shipping excludes remote areas, specialized handling requests, or freight shipments for extra-large targets (>1000mm).
4. Order Processing Time
- In-Stock Items: Ships within 1-2 business day
- Custom Calibration Targets: 3-7 business days production time + shipping
- Rush Orders: 72-hour prototype service available—contact us for availability
Orders placed before 2:00 PM China Standard Time (CST) on business days may ship same day (in-stock items only).
5. Customs, Duties & Taxes
5.1 Important: Customer Responsibility
International shipments may be subject to import duties, taxes, VAT, and customs fees determined by your country’s customs authority. These charges are the customer’s responsibility and are NOT included in your order total or shipping cost.
CalibVision cannot predict or control customs charges, as they vary by:
- Destination country regulations
- Product classification and declared value
- Current trade agreements and duty rates
5.2 What We Provide
To facilitate customs clearance, we include:
- Commercial invoice with accurate product descriptions
- Certificate of Origin (when required)
- Harmonized System (HS) Code: 9031.49.90 (Optical measuring instruments)
- Individual calibration certificates (supporting instrument classification)
- Proper customs documentation
5.3 Duty-Free / Reduced-Rate Scenarios
Many countries offer preferential treatment for:
- Scientific and industrial measuring instruments
- Educational institution purchases
- Research and development equipment
If you believe your organization qualifies for duty exemption or reduced rates, contact us before ordering. We can provide additional documentation to support your customs filing.
5.4 Estimated Duty Rates (Reference Only)
- United States: Typically 0-3% for precision optical instruments
- European Union: 0% for many measuring instruments (verify current rates)
- United Kingdom: Varies post-Brexit; typically low for industrial instruments
- Canada: 0-6.5% depending on instrument type
- Australia/New Zealand: 5% GST typically applies
These are estimates only. Always verify current rates with your customs authority or customs broker.
5.5 Checkout Conditional Tax ID Fields
- Europe
- Fiscal Code (Codice Fiscale): Required for FedEx shipments to Italy. 16-character tax identification number.
- EORI Number or VAT Number: Required for orders exceeding €22. Format: NL + 12 characters.
- EORI Number: Required for customs clearance in Germany. Format: DE followed by 12 digits.
- NIF/NIE Number: Required for customs clearance in Spain. Format: 8 digits + 1 letter.
- VAT Number or National Number: Required for customs clearance. Format: BE followed by 10 digits.
- PESEL or NIP Number: Required for Polish customs. PESEL for individuals (11 digits), NIP for companies.
- NIF (Tax Identification Number): Required for customs clearance in Portugal. Format: 9 digits.
- AFM (Tax Identification Number): Required for Greek customs. Format: 9 digits.
- UID Number: Required for Austrian customs. Format: ATU followed by 8 digits.
- Personal Number or VAT Number: Required for customs clearance. Format: 10 or 12 digits.
- CPR Number or CVR Number: Required for Danish customs. CPR for individuals, CVR for companies. Format: 10 digits.
- Personal Identity Code: Required for Finnish customs. Format: 6 digits + identifier.
- PPS Number or VAT Number: Required for customs clearance. Format: 7 digits + 2 letters.
- DIČ (Tax ID): Required for Czech customs. Format: CZ + 8-10 digits.
- Tax Number: Required for Hungarian customs. Format: 8 digits.
- CNP or CUI: Required for Romanian customs. CNP (13 digits) for individuals, CUI (8 digits) for companies.
- EGN or EIK: Required for Bulgarian customs. Format: 10 digits.
- Fødselsnummer: Required for Norwegian customs. Format: 11 digits.
- UID Number: Required for Swiss customs. Format: CHE + 9 digits.
- South America
- CPF/CNPJ Number: when using UPS/FedEx/DHL/TNT/EMS - package will be returned without it. CPF (11 digits) for individuals, CNPJ (14 digits) for companies.
- CUIT/CUIL : Required for all imports to Argentina. Format: 11 digits.
- RUT Number: Required for Chilean customs. Format: 8 digits + verification code.
- NIT or Cédula: Required for Colombian customs. Format: 9-10 digits.
- RUC or DNI: Required for Peruvian customs. RUC (11 digits) for companies, DNI (8 digits) for individuals.
- RUC or Cédula: Required for Ecuadorian customs. Format: 13 digits.
- RIF or Cédula: Required for Venezuelan customs. Format: 9-10 digits with prefix.
- Middle East
- Company Name for Customs: Required ONLY when order value exceeds $100. Please provide the company name for customs clearance purposes.
- ID Number: Required for Israeli customs. Format: 9 digits.
- National ID or Iqama Number: Required for Saudi customs. Format: 10 digits.
- Emirates ID: Required for UAE customs. Format: 15 digits.
- Civil ID: Required for Kuwaiti customs. Format: 12 digits.
- QID (Qatar ID): Required for Qatari customs. Format: 11 digits.
- Asia-Pacific
- Personal Customs Code (PCCC) : Required for Korean customs. Format: P + 12 digits. Apply at Korea Customs Service website.
- PAN Card Number or Aadhaar: Required for Indian customs. PAN format: 10 alphanumeric characters.
- NPWP (Tax ID): Required for Indonesian customs. Format: 15 digits.
- NRIC or Company Registration Number: Required for Malaysian customs. Format: 12 digits.
- Tax ID or National ID: Required for Thai customs. Format: 13 digits.
- Tax Code or ID Number: Required for Vietnamese customs. Format: 10-13 digits.
- Other Regions
- INN (Tax ID): Required for Russian customs. Format: 10 or 12 digits.
- RNOKPP (Tax ID): Required for Ukrainian customs. Format: 10 digits.
- ID Number or Tax Number: Required for South African customs. Format: 13 digits.
- RFC (Federal Taxpayer Registry): Required for Mexican customs. Format: 13 characters.
- Business Number: Optional for personal imports under CAD $20. Required for business imports. Format: 9 digits.
6. Tracking Your Order
6.1 Shipment Notifications
Once your order ships, you will receive an email containing:
- Tracking number
- Carrier information (FedEx/DHL/UPS)
- Estimated delivery date
- Direct link to track your shipment
6.2 Real-Time Tracking
Track your order anytime at: calibvision.com/track
Enter your order number or tracking number to view:
- Current shipment status
- Location updates
- Customs clearance progress (international orders)
- Estimated delivery date
- Production status (for custom orders)
7. Packaging & Handling
All CalibVision products are carefully packaged to protect precision optical surfaces during transit:
- Anti-static protective sleeves for glass and ceramic substrates
- Custom foam inserts to prevent movement and shock damage
- Rigid packaging (reinforced boxes or custom crates for large targets)
- Moisture barriers and desiccant packs for climate protection
- Fragile/Optical Instrument labels for carrier handling awareness
Large Format Targets (800mm+) may require wooden crates or specialized freight packaging. We’ll coordinate the best shipping method for your specific order.
8. Delivery Requirements
8.1 Signature Requirements
- Standard Orders: Signature may be required at carrier's discretion
- High-Value Orders ($2,000+ USD): Adult signature (18+) required
- Authority to Leave: Can be pre-authorized for trusted delivery locations
8.2 Delivery Address
- Must be a physical street address (P.O. Boxes not accepted for international courier)
- Ensure someone is available to receive high-value shipments requiring signature
- For business addresses, include company name and contact phone number
8.3 Unable to Deliver
If the carrier cannot deliver your package:
- You'll receive a delivery attempt notice
- Contact the carrier to arrange redelivery or pickup
- Packages returned to sender due to refused delivery or incorrect addresses may incur return shipping charges
9. Shipping to Multiple Addresses
If you need to ship items to multiple locations, please:
- 1. Place separate orders for each destination, OR
- 2. Contact us to arrange split shipments (additional shipping charges apply)
We can coordinate complex logistics for multi-site deployments or distributor orders.
10. Delivery Issues & Support
10.1 Delayed Shipments
If your package doesn’t arrive within the estimated timeframe:
- 1. Check tracking status online at calibvision.com/track
- 2. Contact us at shipping@calibvision.com with your order number
- 3. We'll work with the carrier to locate your shipment and expedite delivery
10.2 Damaged or Lost Shipments
Visible Damage:
- Inspect packaging immediately upon delivery
- If box is visibly damaged, take photos before opening
- Note damage on carrier's delivery receipt if possible
- Contact us within 48 hours: shipping@calibvision.com
Concealed Damage or Missing Items:
- Contact us within 5 business days of delivery
- Provide photos of damaged product and packaging
- We'll arrange replacement or repair at no charge
Lost Shipments:
- All shipments are fully insured
- If carrier confirms package is lost, we'll immediately ship a replacement
- No cost to you—we handle all insurance claims
11. Refused or Returned Shipments
If you refuse delivery or the shipment is returned due to:
- Incorrect/incomplete address you provided
- Customer unavailability after multiple delivery attempts
- Refusal to pay customs duties/taxes
You will be responsible for:
- Return shipping charges
- Original outbound shipping charges (non-refundable)
- Any customs fees incurred
We recommend accepting delivery and following our standard return process if you need to return an item.
12. Returns & Exchanges
For information about returning CalibVision products, please see our Return Policy page.
Quick Summary:
- Custom-manufactured targets are non-returnable (made to your specifications)
- Standard catalog items may be returned within 30 days in unopened condition
- Contact us for Return Authorization (RA) before shipping anything back
- Return shipping costs are customer's responsibility unless product is defective
13. Remote Areas & Special Locations
Some destinations may incur remote area surcharges from carriers, typically $30-75 USD. These include:
- Rural or isolated locations
- Islands or offshore territories
- Areas with limited courier service
- Military bases (APO/FPO addresses)
We’ll notify you if your address qualifies as a remote area before processing payment.
14. Restricted Destinations
We ship to most countries worldwide. However, we cannot ship to:
- Countries under international trade sanctions or embargoes
- Destinations prohibited by Chinese export regulations
- Addresses identified as freight forwarders without prior approval
If you’re unsure whether we can ship to your location, contact us before ordering.
15. Using Your Own Shipping Account
Freight Collect Shipping Available:
If you prefer to use your company’s FedEx, DHL, or UPS account:
- 1. Provide your account number during checkout
- 2. Select "Bill to My Account" shipping option
- 3. We'll ship freight collect (you're billed directly by carrier)
This option is useful for:
- Companies with negotiated carrier rates
- Simplified billing and accounting
- Shipments to locations with special carrier arrangements
16. Expedited & Rush Services
16.1 Need It Faster?
- 72-Hour Prototype Service: Custom targets in 3 days (production + express shipping)
- Same-Day Shipping: Available for in-stock items ordered before 2:00 PM CST
- Weekend/Holiday Delivery: Contact us to arrange special courier services
Contact shipping@calibvision.com or call +86-189-4818-0174 for urgent delivery needs.
17. Frequently Asked Questions
Q: Can I change my shipping address after placing an order?
A: Yes, if the order hasn't shipped yet. Contact us immediately. Address changes after shipment may incur carrier fees ($25-75 USD).
Q: Do you ship on weekends?
A: Our facility ships Monday-Friday. Orders placed on weekends will process the next business day.
Q: What if I'm not home when my package arrives?
A: For non-signature shipments, carrier will leave package per their standard procedures. For signature-required shipments, you'll receive a delivery notice to arrange redelivery or pickup.
Q: Can I track my order before it ships?
A: Yes! Custom orders show production status at calibvision.com/track. You can monitor "In Production," "Quality Inspection," and "Ready to Ship" stages.
Q: Do you ship to freight forwarders?
A: Yes, but please notify us before ordering. We may require additional documentation or verification.
Q: What happens if my package is held at customs?
A: Most customs holds resolve within 1-3 business days. If extended beyond that, contact us—we'll coordinate with the carrier and provide any additional documentation needed.
Q: Do you offer consolidated shipping for multiple orders?
A: Yes! If you're placing multiple orders within a short timeframe, contact us to arrange consolidated shipping to save costs.
18. Contact Shipping Support
For shipping questions, delivery issues, or special requests:
Email: shipping@calibvision.com
Phone: +86-189-4818-0174
Live Chat: Available Monday-Friday, 9:00 AM - 6:00 PM CST
Response Time: Within 24 hours on business days
19. Important Notes
- All delivery times are estimates and not guaranteed. CalibVision is not responsible for delays caused by customs, weather, carrier issues, or force majeure events.
- Insurance coverage is included for all shipments. Declared value matches your order total.
- Holiday delays: Expect longer delivery times during Chinese New Year (late January/early February), Golden Week (early October), and peak shipping seasons.
- COVID-19 or Emergency Situations: Delivery times may be impacted by global events affecting logistics networks. We'll notify you of any significant delays.
Last Updated: December 2025
20. Quick Reference Summary
| Topic | Key Info |
|---|---|
| Shipping From | Shenzhen, China |
| Carriers | FedEx, DHL, UPS, SF Express |
| Typical Delivery | 3-8 business days (international) |
| Free Shipping | Orders over $5,000 USD |
| Tracking | calibvision.com/track |
| Customs Duties | Customer's responsibility |
| Insurance | Included on all shipments |
| Support | shipping@calibvision.com |
